The following is a guide to our services but if your enquiry is not covered below, please do not hesitate to contact us for further information.
The Steensons are happy to carry out repairs and maintenance on any piece of jewellery bought from their stores. Charges start from £10 per item but will vary depending on the nature of the repair and will be quoted for on an individual basis, before any work is carried out. We endeavour to keep our charges as competitive as possible.
We are not currently undertaking repairs on items bought elsewhere.
Some items of jewellery can be damaged or worn beyond repair. Where the repair costs would outweigh the value of the item our staff can advise on other options.
Most rings can be altered in size within a few sizes. Charges are based on the precious metal, the number of sizes and the design of the ring. Therefore each sizing is quoted for on an individual basis after inspection by our workshop team. Some rings, particularly stone set rings, cannot be resized or may require the removal of the stones before sizing. Our workshop staff will advise when this is the case and on the charges involved.
Minimum charge guide for sizing
Silver £25 +
9ct gold £30 +
18ct gold £40 +
Palladium £40 +
Platinum £45 +
We are an authorised dealer of Cliq superfit.® This system is perfect for customers whose finger size at the base of the finger is significantly smaller than the knuckle size, meaning a ring swings, twists and rolls when it is worn. Superfit's hinge and latch design is virtually invisible, an exquisite combination of microengineering and a jeweller's design artistry. It can be sized up or down like any other ring and comes with a 5 year guarantee. Superfit can be used for new rings or fitted to existing settings. For more information, visit their website www.superfitrings.com
Superfit is available in 14K, 18K yellow or white gold & platinum
It is important to keep receipts of all your jewellery purchases as these are often sufficient for insurance purposes. Some insurance companies will request a jeweller’s valuation for higher valued goods which the Steensons are happy to provide. Our valuation charges vary depending on the item being assessed and the documentation provided with the item. This service can normally be completed within a 2-3 day period. Please contact our Belfast store for further information.
Provided an item is suitable for engraving we can machine engrave for a minimum charge of £20 per item. Some jewellery, in particular bangles, need to be engraved by hand or laser. Hand engraving is not carried out within our Glenarm workshop therefore it will take approximately 10-14 days to carry out. Charges start at £35+
Laser engraving can be used to engrave patterns, images and text. The quality of the engraving is crisper and deeper than traditional machine engraving and can be carried out on must pieces. Costs vary depending on the detail of the engraving required and estimated for on an individual basis.
If you have never pierced your ears or have problems with your piercings, we have a selection of clip-on earrings available in both stores. We can also adapt nearly all of our pierced stud and drop designs to take a clip on or screwback fitting. Please do not hesitate to contact us if there is a specific pair of earrings you would like us to make.