COVID-19 DELIVERY INFORMATION. We are continuing to process internet orders twice a week (normally Tuesdays and Thursdays) We have a rural premises and therefore need to reduce the number of trips to the workshop and post office. For this reason please allow up to 6 days for the dispatch of internet orders. If an item is no longer in stock and we cannot process the order, we will contact you for your preference of; a suggested alternative, refund or wait until we are manufacturing again. Rings cannot currently be made to size during lockdown, we will process these orders when we reopen.
Thank you for your understanding and continuing to support small businesses through these unprecedented times.
Due to the valuable nature of the goods, all postage methods used by The Steensons will require a signature of receipt. Provided we have the item(s) in stock, orders received before 4pm Mon-Thurs will be dispatched within 48hrs, Similarly orders placed on Fri, Sat & Sun will be despatched within 72hrs. If the item is not in stock and will take longer than 5 working days to despatch, The Steensons will contact you to give an expected despatch date, contact will be within 72hrs of your order. (Exceptions to this are ring orders, which should have their estimated dispatch time stated in the item description details)
Delivery times detailed below are from despatch date, not order date.
Orders of value between £0-£100 can be sent Royal Mail ‘signed for’ at the cost stated at our checkout. Normally delivered within 5 working days. Or by Royal Mail ‘special delivery’. This is a next day delivery service (excluding weekends)
Orders of value between £101 - £6500 will be sent Royal Mail ‘special delivery’. This is a next day delivery service (excluding weekends)
Orders exceeding £6500 will be handled by courier, please contact our customer services on (0044) 02828 841445 for estimated delivery costs and times.
We will deliver to the following countries;
Orders of value between £0 - £800 will be sent Royal Mail International Tracked and can take up to 2 weeks delivery. If you require faster delivery times or your order exceeds £800 then the shipment may be handled by a courier, please contact our customer services on (0044) 02828 841445 for estimated delivery costs and times. Import fees and taxes may apply at the country of destination.
If destination country is not listed above, please contact our customer services on (0044) 02828 841445.
You have the option to collect your order from either of our premises. Please ensure you select the store location required as detailed below.
Belfast Store – Unit 2 Bedford House, Bedford Street, Belfast. BT2 7FD
Glenarm Store – 64 Toberwine Street, Glenarm, Ballymena, Co. Antrim. BT44 0AP
Your order will take approximately 1-2 days to be ready for collection, provided the item is in stock. (Exceptions to this are ring orders, which should have their estimated dispatch time stated in the item description details) The Steensons will contact you by telephone and/or email to inform you when your order is ready for collection.