COVID 19 UPDATE


A massive thank you to all our customers who supported us through 2020. #SupportLocal #SmallBusiness has been high on everyone's radar and we are extremely grateful. As per the new regulations our stores will be closed until 8th February. However our manufacturing team are on hand to fulfil internet orders, bespoke commissions, video consultations, repairs and to build up stock for 2021. All exchanges and gift vouchers due to expire during lockdown will be honoured for 6 weeks from when the stores are permitted to reopen.  

Thank you, we look forward to seeing you in person again very soon!


Appointments 

Video consultations to discuss new bespoke jewellery and redesigns are available from 7th January using our booking system BOOK HERE.  All February instore bespoke design, remodelling, wedding ring and engagement ring consultations should also be booked in advance through our automated booking system BOOK HERE or by telephoning 02828841445. 

You do not require an appointment to browse or purchase instore when we reopen. 

Restricted access 

Both stores will have restricted access in place to ensure social distancing can be maintained. We are not a high footfall business, so this should not significantly impact on our customers shopping experience, but please be aware that;

No more than ten customers in Belfast and eight in Glenarm, will be allowed on the showroom floor at any one time. If we already have customers within the store, you may be asked to wait outside. Were possible please do not come in groups larger than two.


Sanitation and your safety

Don't forget your mask! Its now a legal requirement for customers to wear a face covering in shops. 

There will be sanitising stations at the entrance of both stores for our customers to sanitise their hands on entry.

All our customer facing staff will be wearing face shields or masks. 

We ask staff and customers to maintain a two meter social distance wherever possible.

We would normally assist customers to try on jewellery, helping them with catches etc. Unfortunately we will not be able to offer assistance of this nature until further notice.

All jewellery that has been tried on will be treated in a UVC sanitising light box and additionally cleaned with Jewellery cleaners before it is returned to the cabinets.

Toilets are for staff only, please do not ask to use our staff facilities whilst on our premises, as a refusal may offend.

We will regularly review and amend our COVID-19 policy, relaxing or strengthening the guidelines where we see fit and in line with government guidelines.


Belfast: 02890248269 store@thesteensons.com

Glenarm 02828841445 mail@thesteensons.com 

Facebook: @steensons

Instagram: @steensonsjewellers

Message / Whatsapp: 07935300493