Click and Collect - We are permitted to offer a Click & Collect service from April 12th. A collection time slot MUST be booked in advance BOOK NOW  Please note payment must be made in advance and collection is at the door, current non-essential regulations do not permit customers to enter the premises. 

Exchanges - Store purchased exchanges and gift vouchers due to expire during lockdown will be honoured for 6 weeks from when the stores are permitted to reopen.  Please call 02828841445 if you wish to process and exchange via post. Or follow normal exchange procedures if your purchase was online. 

Appointments - Consultations to discuss new orders and redesigns should be booked in advance using our booking system BOOK NOW.  or by telephoning 02828841445. 

You do not require an appointment to browse or purchase instore when we reopen on 30th April. 

Restricted access after reopening

Both stores will have restricted access in place to ensure social distancing can be maintained. We are not a high footfall business, so this should not significantly impact on our customers shopping experience, but please be aware that;

No more than ten customers in Belfast and eight in Glenarm, will be allowed on the showroom floor at any one time. If we already have customers within the store, you may be asked to wait outside. Were possible please do not come in groups larger than two.

Sanitation and your safety

Don't forget your mask! It is a legal requirement for customers to wear a face covering in shops. 

There will be sanitising stations at the entrance of both stores for our customers to sanitise their hands on entry.

All our customer facing staff will be wearing face coverings, except on sales member in Glenarm who is exempt. 

We ask staff and customers to maintain a two meter social distance wherever possible.

We would normally assist customers to try on jewellery, helping them with catches etc. Unfortunately we will not be able to offer assistance of this nature until further notice.

All jewellery that has been tried on will be treated in a UVC sanitising light box and additionally cleaned with Jewellery cleaners before it is returned to the cabinets.

Toilets are for staff only, please do not ask to use our staff facilities whilst on our premises, as a refusal may offend.

We will regularly review and amend our COVID-19 policy, relaxing or strengthening the guidelines where we see fit and in line with government guidelines.

Belfast: 02890248269

Glenarm 02828841445 

Facebook: @steensons

Instagram: @steensonsjewellers

Message / Whatsapp: 07935300493