A massive thank you for all your continued support through the current lockdown, our manufacturing team are on hand to fulfil internet orders, bespoke commissions, video consultations, repairs and to build up stock.
Deliveries - We can only accept deliveries by post or a recognised courier service. We are experiencing a high number of enquiries regarding accepting repairs and jewellery for alteration in person at our workshop premises. We are not permitted to open to the public, individual journeys of this nature are regarded as non-essential and we cannot ask our staff to have face to face contact with customers for non-essential purposes. Until 'Click and collect' is reinstated by the executive for non-essential goods, items must be sent to us by post/courier to:
Steensons, Seaview Hall, 19-21 New Road, Glenarm, Co Antrim, BT44 0AA
Click and Collect - We are permitted to offer a Click & Collect service from April 12th. A collection time slot MUST be booked in advance BOOK NOW Please note payment must be made in advance and collection is at the door, current non-essential regulations do not permit customers to enter the premises.
Exchanges - Store purchased exchanges and gift vouchers due to expire during lockdown will be honoured for 6 weeks from when the stores are permitted to reopen. Please call 02828841445 if you wish to process and exchange via post. Or follow normal exchange proceedure if your purchase was online.
Video consultations to discuss new bespoke jewellery and redesigns are available using our booking system BOOK HERE. or by telephoning 02828841445. A few days prior to your consultation you will receive a TEAMS link via email to use at the time of the meeting.
You do not require an appointment to browse or purchase instore when we reopen.
Restricted access after reopening
Both stores will have restricted access in place to ensure social distancing can be maintained. We are not a high footfall business, so this should not significantly impact on our customers shopping experience, but please be aware that;
No more than ten customers in Belfast and eight in Glenarm, will be allowed on the showroom floor at any one time. If we already have customers within the store, you may be asked to wait outside. Were possible please do not come in groups larger than two.
Sanitation and your safety
Don't forget your mask! Its now a legal requirement for customers to wear a face covering in shops.
There will be sanitising stations at the entrance of both stores for our customers to sanitise their hands on entry.
All our customer facing staff will be wearing face shields or masks.
We ask staff and customers to maintain a two meter social distance wherever possible.
We would normally assist customers to try on jewellery, helping them with catches etc. Unfortunately we will not be able to offer assistance of this nature until further notice.
All jewellery that has been tried on will be treated in a UVC sanitising light box and additionally cleaned with Jewellery cleaners before it is returned to the cabinets.
Toilets are for staff only, please do not ask to use our staff facilities whilst on our premises, as a refusal may offend.
We will regularly review and amend our COVID-19 policy, relaxing or strengthening the guidelines where we see fit and in line with government guidelines.
Belfast: 02890248269 email@example.com
Glenarm 02828841445 firstname.lastname@example.org
Message / Whatsapp: 07935300493