Please be advised that the well-being of our customers, suppliers and team is our main priority. We are actively following the advice of the Public Health Agency and continue to monitor the situation closely. We appreciate everyone's support and understanding in these challenging weeks and months ahead.
We could not have envisaged having to publish this information; however, it is so important to us that we can keep our lovely customers, staff and their families safe. In line with the latest government directive as well as the advice from the WHO, as of March 23rd we have temporarily closed our two stores and workshop services due to COVID-19.
We will continue to process internet orders twice a week (normally Tuesdays and Thursdays) We have a rural premises and therefore need to reduce the number of trips to the workshop and post office. For this reason please allow up to 6 days for the dispatch of internet orders. If an item is no longer in stock and we cannot process the order, we will contact you for your preference of; a suggested alternative, refund or wait until we are manufacturing again. Rings cannot currently be made to size during lockdown, we will process these orders when we reopen.
Those who are awaiting bespoke orders be assured we will recommence work as soon as we are given the green light to do so. We'll be in touch with lead times very shortly after. We will be keeping the situation under regular review and we are keeping some channels of communication open for customers, which can be found below.
From the entire team at Steensons, we wish to extend our thanks to all our customers & suppliers for their continued support and understanding in these unprecedented times. Please stay safe and look after each other. We look forward to welcoming you into our store again soon.
Email: firstname.lastname@example.org Please use this as your main point of contact to us.
For high priority/ emergency queries please call Mobile / Whatsapp: 07935300493. Please understand that we will do our best to answer all calls and worries you may have. However we are also home schooling and following the 'Stay at Home' policy, so may not be able to answer immediately. If we can't, leave a message with your number and we will get back to you.
Thank you for your continued support.